RAPTIVA Access Solutions^TM and your insurance

RAPTIVA Access Solutions is here to help you.

• "I thought I would have issues with my insurance concerning RAPTIVA. But, they've [RAPTIVA Access Solutions] handled, or will be handling, all the paperwork involved."*
• Angela, RAPTIVA patient, 3 months
• *Individual results may vary.

At RAPTIVA Access Solutions, we’re here to help find a way for you to get the medicine your doctor has prescribed for you, regardless of your ability to pay for it. It’s a philosophy that we take personally. Insurance issues can be confusing and challenging. RAPTIVA Access Solutions is here to make the process as easy as possible. When you or your doctor’s office calls Genentech Access Solutions, you will connect with one of our experts, whose sole job is to make sure that you get the coverage or reimbursement help you need.

• With RAPTIVA Access Solutions working on your behalf with your health insurance provider, you'll receive:
• Follow-up phone calls about your approval status, health insurance benefits, and prior authorizations
• Help with insurance appeals (if necessary)
• Information on patient assistance programs

• "[RAPTIVA Access Solutions] helped me from the very beginning. They answered all my questions, and were very proactive in getting all the documentation together to help me get insurance approval."*
• Mike, RAPTIVA patient, 2 years, 6 months
• *Individual results may vary.

Depending on your health insurance benefits, a Specialty Pharmacy may start working for you next.

Once RAPTIVA Access Solutions has confirmed your coverage, it may also start working for you with one of the Specialty Pharmacies in the Genentech network. A Specialty Pharmacy is not like your typical neighborhood pharmacy; they will call you every month to arrange shipment of your RAPTIVA right to your doorstep, or they will automatically ship your RAPTIVA to your doctor's office-whichever you prefer. Your Specialty Pharmacy also will ask how you're doing with your treatment, or answer any questions you may have. Working with a Specialty Pharmacy is another helpful resource provided by Genentech-to ensure that you make the most out of your treatment with RAPTIVA.

To maintain your privacy, if RAPTIVA Access Solutions or a Specialty Pharmacy needs to reach you by phone and you are not available, they may leave a brief message on your answering machine or voicemail simply requesting that you return their call. Please do so as quickly as possible to keep the process going.

So you've been approved for RAPTIVA. Now what?

When you're approved for RAPTIVA, you will get FREE at-home injection training. Either RAPTIVA Access Solutions or your Specialty Pharmacy will help to arrange it for you-or if you prefer, you can have it done at your dermatologist's office. Additionally, you will also learn how to store and prepare your RAPTIVA. Then you're all set to give yourself your weekly injections. Remember, it is important to receive your training even if you have experience with another injectable medication.

What if you don't have enough insurance or you're not insured?

There are programs available to help you. Talk to RAPTIVA Access Solutions or your Specialty Pharmacy for more information.

Resources at your fingertips:

If you have any questions, you can call us at 1-877-RAPTIVA. Through this number, you can get connected to RAPTIVA Access Solutions, or any of the 3 Specialty Pharmacies in the Genentech network. You can ask any questions you may have about RAPTIVA. Or you may contact any of them directly by calling the following numbers.

Our Specialty Pharmacy network includes:

Accredo Nova Factor^®, Inc.

Phone: 1-866-898-0136
Monday - Friday, 8:00 AM - 7:00 PM CT
www.novafactor.com

Caremark^® Rx, Inc.

(Including Pharmacare)
Phone: 1-800-237-2767
Monday - Friday, 7:30 AM - 9:00 PM ET
www.caremark.com

CuraScript^® Pharmacy, Inc.

Phone: 1-888-281-5537
Monday - Friday, 8:00 AM - 9:00 PM ET
Saturday, 9:00 AM - 1:00 PM ET
www.curascript.com

Walgreens Specialty Pharmacy

Phone: 1-888-782-8443
Fax: 1-866-617-6685
http://www.walgreens.com/pharmacy/specialpharmacy/specialpharm.jsp

Contact information you may need:

Questions about RAPTIVA?

Call 1-877-RAPTIVA
or visit www.RAPTIVA.com

Questions about RAPTIVA Access Solutions?

Call 1-877-727-8482
Monday - Friday, 6:00 AM - 5:00 PM PST
or visit www.RAPTIVAAccessSolutions.com